Job Description

Our Client:

A renowned leader in the retail sector, our client is dedicated to delivering exceptional products and services. Specializing in premium consumer goods, they emphasize innovation, quality, and customer satisfaction. With a robust omnichannel strategy that integrates online and offline platforms, they have quickly built a strong reputation in the industry.

Responsibilities:

• Strategic Leadership: Lead the development and execution of robust sales operations strategies to support both short-term and long-term business objectives.
• Optimize Processes: Design and implement standardized operating procedures (SOPs) across sales channels to enhance efficiency and performance.
• Cross-Functional Collaboration: Work closely with sales, marketing, and operations teams to ensure continuity and alignment in B2B sales initiatives.
• Data-Driven Decisions: Leverage data analytics to monitor key performance indicators (KPIs), forecast sales trends, and propose actionable insights for improvement.
• Omnichannel Oversight: Optimize omnichannel sales processes by integrating traditional and digital sales methodologies to increase revenue.
• Team Leadership: Build, mentor, and inspire a high-performing sales operations team, ensuring continuous development and inclusion of diverse perspectives.
• Customer Focus: Ensure seamless customer experiences by analyzing feedback and improving sales operations accordingly.
• Resource Management: Oversee budgeting, resource allocation, and the implementation of technologies to drive operational excellence.

Requirements:

• Educational Background: A Bachelor’s degree in Business Administration, Sales, Operations, or a related field is required. MBA or equivalent advanced degree is a plus.
• Experience: Minimum of 10 years of experience in B2B sales and operational leadership, with proven expertise in developing SOPs and implementing sales strategies.
• Leadership Skills: Demonstrated ability to lead, develop, and empower diverse teams in a collaborative and inclusive environment.
• Operational Expertise: Strong understanding of omnichannel sales models and experience in designing and managing scalable, standardized processes.
• Analytical Mindset: Proficiency in data analysis, business intelligence tools, and CRM platforms to drive insights and decisions.
• Communication: Excellent verbal and written communication skills, with the ability to convey ideas effectively to a range of stakeholders.
• Problem-Solving Skills: Proactive and innovative problem solver with a focus on achieving measurable results.
• Adaptability: Ability to adapt to a rapidly changing and evolving business environment while maintaining focus on goals.